Client Success Architect

POSITION OVERVIEW

The Full Story.

Already Columbus’ top independent PR firm, Geben Communication, has ambitious growth goals. To help us build a smart, effective communications strategy for a mix of clients, we’re seeking a Client Success Architect to partner closely with our clients and account teams.

This role is the quarterback of a team and the face of Geben … nurturing relationships, developing communication strategies, and overseeing implementation sums up a day in the life, but every day is different. The perfect candidate is deadline-driven, results-oriented, and has a knack for business.

Geben works with a range of B2B and B2C clients, from startups and emerging brands to Fortune 200 companies … and everything in between. We have a special affinity for mission-driven nonprofits and foundations, as well as for-profit brands that share our commitment to Do Well By Doing Good. We accelerate clients’ growth through smarter communication, specializing in public relations, social media, digital marketing, and data analytics/insights.

Responsibilities of the Role

●  Partner with Geben’s Communication Strategy and Innovation + Growth departments to develop communication strategies that capitalize on the right message with the right audience at the right time.

●  Take ownership of delivery the highest possible quality of service and work by ensuring deliverables and results are produced on-time, are accurate, visually appealing, and clear and succinct.

●  Build strong, lasting relationships with integrated clients by identifying opportunities to surprise and delight them, lead creative brainstorming efforts, and connect them with new people and opportunities.

• In addition to being hands on with your client workload, oversee Client Success Managers on their client work to ensure quality and impact. 

• Act as a mentor to up-and-coming team members and ensure they understand the fundamentals of client experience. 

• Implement strategies and lead conversations to discover and see through organic growth opportunities with clients.

●  Act as the liaison between cross-functional internal teams ensuring that client needs are understood and satisfied.

●  Oversee monthly Geben Impact Reports – short, data-driven recap reports that deliver insights and recommendations for fine-tuning strategy moving forward.

●  Personify Geben’s House Rules and inspire others on the team to do the same. Always lead by example.

●  Support an environment of people and teams that value collaboration, teamwork, and exceeding client expectations.

 Requirements of the position:

●  Minimum 7 years experience at other agencies or within a communications discipline at forward-thinking, fast-paced organizations

●  A degree in journalism, marketing, communications or equivalent experience

●  Deep understanding of public relations and communications industry and strategy

●  Agency experience

●  Growth mindset

Why Geben?

●      Driven by purpose. We actively ‘Give More. Grow More.’ A core part of our mission is providing opportunities to our team members to make a difference.

●      Spark change. We create social impact by partnering and connecting in our local communities across the country.

●      Curious to our core. We approach every challenge with an eye for insights that will accelerate growth and impact. We are flexible, mindful, generous, and dynamic leaders.

●      Do well by doing good. We believe that by giving back – through volunteering time, providing pro bono services, or making financial contributions – we’ll be rewarded in multiple ways.

o   Time can be given to organizations that align with Geben’s values:

▪        Women-, children- and family-focused orgs

▪       Neighborhood/community development

▪       Organizations that advocate for social change and more equitable communities

▪       Programs that promote the health/education/safety of youth

▪       Programs to support under-represented entrepreneurs and/or communities 

●      Benefits

o   Insurance: medical, dental, and vision with generous company contributions; company-sponsored short-term disability and life insurance. Plus pet insurance for your furry friends!

o   Financial: 401k participation on day one, competitive pay, company-wide rewards and bonuses

o   Generous time off/leave: paid family leave, caregiver leave, unlimited PTO, flexible hours/work away options

o   Work/life balance: self-care perks, home office set-up perks, Design Your Day stipend

o   Career-growth: annual professional development budget, in-house leadership development, diversity, equity, and inclusion programs

* Data shows that women sometimes pass on job opportunities because they don’t feel like they meet all the qualifications listed. Keep in mind, these descriptions are general overviews, not a mandatory comprehensive list. If you believe you have the skills and drive to help Geben grow, we want to hear from you!